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Service Delivery Manager (SDM)
USA - Westcoast
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Are you a US Citizen or Green Card holder, and are you comfortable working West Coast USA hours in a fully remote, permanent (non-B2B/C2C/contractor) role?
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How many years of experience do you have in Service Delivery, Customer Success, Account Management, or Managed Services, and have you managed a portfolio of enterprise-level clients?
Can you describe your experience leading service reviews with senior/executive stakeholders and managing SLA performance or continual service improvement initiatives?
What's your level of familiarity with cyber security, managed services, or technology delivery environments, and have you worked directly with SOC or technical delivery teams before?
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